The house of representatives has criticised the Nigerian Communications Commission (NCC) over what it described as weak regulatory oversight, blaming the agency for the persistent decline in telecom service quality nationwide.
The lawmakers said the regulator had failed to enforce standards that would compel service providers to deliver reliable connectivity, warning that the situation poses risks to lives and property, particularly during emergencies.
The resolution followed a motion of urgent public importance moved by Ahmadu Jaha, representing Chibok/Damboa/Gwoza federal constituency.
“Telecommunication has become a vital part of everyday life in Nigeria… However, despite its importance, the quality of service provided by many telecom companies remains unsatisfactory,” Jaha said.
He cited recurring issues such as dropped calls, slow internet speeds and failed message delivery as evidence of systemic inefficiencies.
“The House is concerned that poor network connectivity is a major issue. Subscribers frequently experience dropped calls, slow internet speeds, and difficulty sending messages,” he added.
Lawmakers also raised concerns over high tariffs, noting that the cost of data and calls does not reflect the quality of service delivered.
“The high cost of data and call tariffs does not match the quality of service delivered,” Jaha said, adding that unstable connections often lead to financial losses for users.
On customer service, he said many subscribers struggle to get timely responses, especially in critical situations.
“Many subscribers find it difficult to get timely responses to complaints… affecting emergency communications in dire situations,” he said.
Supporting the motion, George Ozodinobi , deputy minority whip accused telecom operators of prioritising profit over service improvement, while also faulting the regulator.
“It is like these companies have made enough profits… and so, they don’t care about improving the network anymore. The NCC… has become complacent,” he said.
The House subsequently called on telecom companies to invest in infrastructure, expand coverage—particularly in underserved areas—and improve customer service.
It also directed the NCC to enforce stricter quality standards and hold operators accountable, while resolving to set up an ad hoc committee to investigate the root causes of poor service delivery and recommend further legislative action.