Indigenius AI today launched Agentic Announcer, an AI voice agent that calls a business’s customers, delivers its message in the customer’s own language and holds a real two way conversation about it.
Where an email waits in an inbox and an SMS stops at 160 characters, Agentic Announcer confirms the appointment, answers the question, reschedules the visit or records the promise to pay, then reports the outcome to the business. It is available today to businesses in Nigeria, Canada and the United States.
Most businesses still reach their customers by email and SMS, and the numbers show the limits of both. A study of 3.6 million email campaigns by MailerLite put the average open rate in 2025 at 43.46 percent but the average click rate at just 2.09 percent, so roughly 98 of every 100 recipients took no action. Even the open figure flatters email, because privacy features in modern mail apps can record opens that never happened. In Nigeria, SMS faces walls of its own. Since 2016 subscribers have been able to block unsolicited third party text messages by sending STOP to 2442, and 6.5 million did so in the first year. A text message is also capped at 160 characters and runs one way, so the customer cannot ask a question back.
Both channels also assume the customer reads, and reads English. The World Bank puts adult literacy in Nigeria at about 70 percent, leaving roughly three in ten adults unable to rely on a written message, and only about 7 percent of Nigerians speak English at home. The phone call, by contrast, reaches almost everyone. The Nigerian Communications Commission counted 192.2 million active telephone lines in June 2026, a teledensity of 88.67 percent.
Businesses that want that reach today have to staff, diesel and house it, and people can only make so many calls. Contact centre benchmarks put a trained agent at 40 to 80 calls a day for warm follow up calls, the kind a reminder or confirmation needs. At that pace, calling 10,000 customers once takes between 125 and 250 agent days, roughly six months to a year of working days for one person, and only in the languages that person speaks.
Agentic Announcer places calls in parallel, in each customer’s own language, at any hour the business allows, so the same list can be worked through in a fraction of the time.
Indigenius AI turns that reach into results. A business uploads a customer list via their CRM and chooses the job: payment and renewal reminders, appointment confirmations, order and delivery updates, account and KYC updates, service alerts or customer surveys.
The AI agent calls each customer in Pidgin, Hausa, Yoruba, Swahili, English, French or Igbo, listens to the reply and acts on it within the rules the business sets. Every call is logged with a full transcript and recording aligned to NDPR, so the business sees who was reached, what they said and what was agreed, instead of an open rate.
Indigenius Announcer works hand in hand with Indigenius Conversations, the Indigenius agent that answers inbound phone calls, WhatsApp messages and website chats. When a customer calls back after an announcement, Agentic Conversations picks up at once, answers in the same language, completes routine requests and hands over to a human agent whenever one is needed.
Together they give a business one voice that both reaches out and listens. The Indigenius platform has already handled more than one million calls for organisations in finance, healthcare, education and the public sector.
Every call is built to be trusted, not mistaken for spam. The agent opens by saying it is an AI and naming the business it is calling for. It never asks for a PIN, a one time password or any account password, it only calls people who have given that business their number, and anyone who says “stop” is not called again. It makes no political calls.
Each call also comes with verification: calls are placed from registered numbers that display the business’s verified identity, and a customer with any doubt can confirm the call with the business it named, using the contact details they already trust.
“The first thing an average Nigerian says on a phone is ‘you dey hear me?’” said Dr Olayinka Iyinolakan, co-founder and Chief Executive Officer of Indigenius AI. “Email and SMS aim to talk to customers. Indigenius AI talks with them, in their language, and comes back with an answer. One reminder that is heard and answered is worth more than a thousand messages nobody reads.”
Indigenous AI is available now in Nigeria, Canada and the United States. Calls are carried by licensed telecom operators in each market, businesses can start with one list and one job and be live within days, and billing is by the minute, so a business pays only for the time the agent spends talking.
“From Kano to Toronto to Texas, customers want to be heard, not broadcast to,” said Dr Iyinolakan. “Indigenius makes the first call and Agentic Conversations takes the call back. The customer gets an answer either way.”