MoMo Payment Service Bank (PSB) has provided answers to questions about receiving the Federal Government’s ₦50,000 relief payment under the National Emergency Relief and Stabilisation Intervention (NERSI).
The payment is meant only for beneficiaries selected by the programme. MoMo does not choose recipients, determine eligibility or accept applications.
Selected beneficiaries receive an SMS with instructions to accept the support. MoMo customers should dial 6710# to give consent, then create or access a MoMo account through *671# or the MoMo application.
Those who have given consent but have not received their money may still be undergoing verification. MoMo said records requiring further review will be referred to the NERSI team for validation before the next steps are communicated.
Beneficiary details cannot be changed through MoMo because the payment provider has no authority to alter the government’s selection list.
The company warned recipients not to pay anyone to secure or release the payment. The programme is free, and MoMo will never request a Personal Identification Number (PIN) or One-Time Password (OTP).
How to get help
For MoMo account or payment assistance, call 671. For questions about NERSI eligibility, contact the programme helpline on 0700-022-2222. Never share your PIN or OTP with anyone.