Some beneficiaries of the Federal Government’s ₦50,000 National Emergency Relief and Stabilisation Intervention (NERSI) grant say they cannot withdraw or transfer money through NairaGram, with complaints describing delays lasting days.
Replying on Facebook, NairaGram said: “Your ₦50,000 is safe in your wallet.” It acknowledged that some customers could not withdraw using 72600# and said it was “working to restore withdrawals.”
The provider also told a customer whose transfer had not reached its recipient that it was checking transactions that failed to reach a point-of-sale (POS) agent or bank account.
Beneficiaries continued asking when the problem would be fixed. One wrote: “Over 72hrs Unfortunate,” while another asked: “Please, can we get an update on the withdrawal issues?”
NairaGram has not given a date for restoring withdrawals. Its replies do not confirm that every transaction has been resolved.
What beneficiaries should do
Keep screenshots and transaction references. Avoid repeating pending transfers and contact NairaGram through its support channels. For NERSI enquiries, call 0700-022-2222. Never share your PIN or one-time password (OTP) directly.