Nigerians yet to receive the Federal Government’s ₦50,000 National Emergency Relief and Stabilisation Intervention (NERSI) payment can contact the programme’s official help line for enquiries.
The Federal Ministry of Humanitarian Affairs and Poverty Reduction provides a dedicated number for questions about beneficiary selection, payment notifications and other issues, including delayed payment notifications.
The official NERSI help line is 0700-022-2222. Callers can use it to ask about the relief payment or report fraud.
However, contacting the government does not guarantee selection or immediate payment. Beneficiaries are chosen from the National Social Register and verified national identity records, based on poverty and vulnerability criteria. There is no public application form or payment required to secure a place.
Payments are being released in phases nationwide. Therefore, anyone yet to receive an SMS should not automatically assume permanent exclusion. The programme advises people to check eligibility through their designated payment provider and wait for an official notification.
Selected beneficiaries are contacted by authorised providers, including ALAT by Wema Bank, MoMo Payment Service Bank (PSB), NairaGram, OPay and Moniepoint. The SMS explains how to accept the support. Recipients must give consent before the ₦50,000 is credited to their mobile wallets.
Never disclose your Personal Identification Number (PIN), One-Time Password (OTP) or Bank Verification Number (BVN) to callers or agents. Avoid suspicious links, unofficial registration forms and anyone demanding a fee to release the money.
How to contact FG
Call the official NERSI help line on 0700-022-2222 for programme enquiries or complaints. For wallet or transaction problems, contact the payment provider that sent your notification through its official customer-care channel. Keep relevant message details available, but never share your PIN, OTP or BVN. Do not pay anyone promising to secure or fast-track your payment.