The Federal Government has published contact numbers for beneficiaries experiencing problems with the ₦50,000 National Emergency Relief and Stabilisation Intervention (NERSI).
The Federal Ministry of Humanitarian Affairs and Poverty Reduction said beneficiaries should contact their assigned payment providers for wallet and transaction complaints, while programme-related enquiries should go to the NERSI helpline.
The approved providers and contact numbers are:
ALAT by Wema Bank: 0803 900 3700.
MoMo Payment Service Bank (PSB): 671 or 0803 106 7100.
NairaGram: 0201 330 0880 or 0201 330 0881.
OPay: 0700 888 8328 or 0201 888 8328.
Moniepoint: 0700 700 7000. Confirm this line through Moniepoint’s official app if unsure.
The dedicated NERSI helpline is 0700-022-2222.
The intervention provides a one-off ₦50,000 grant to selected vulnerable households identified through the National Social Register and verified identity records. Beneficiaries receive SMS notifications from their designated payment providers and must follow the instructions to accept the support.
The ministry warned that there is no public application or registration process and nobody should pay an agent to secure payment. Beneficiaries should never disclose their Personal Identification Number (PIN), One-Time Password (OTP) or Bank Verification Number (BVN).
How to contact the providers
Call the number listed for the provider handling your wallet. For general questions about selection or the programme, call 0700-022-2222. Use only official support channels and never share security codes with anyone. Keep your registered phone number available.